Privacy Policy
Last updated: 11 October 2026
At SuperBounce Bouncy Castles, we respect your privacy and take the protection of your personal information seriously. Whether you're browsing our website, enquiring about an inflatable or booking party equipment, we aim to handle your information responsibly, securely and transparently.
This Privacy Policy explains what personal information we collect, why we use it, how long we keep it, who we may share it with and the rights you have regarding your data.
We process personal information in accordance with the EU General Data Protection Regulation (GDPR), Ireland's Data Protection Act 2018 and applicable Irish ePrivacy legislation.
1. Who Is Responsible for Your Personal Data?
SuperBounce Bouncy Castles is responsible for the personal information collected through our website and in connection with our hire services. For data protection purposes, we act as the data controller.
If you have questions about this policy, how your information is handled or your rights under data protection law, you can contact us using the following details:
Business: SuperBounce Bouncy Castles
Location: Drogheda, County Louth, Ireland
Telephone: 086 272 8333
Email: info@superbouncebouncycastles.com
You can also use our SuperBounce contact page to get in touch.
2. What Personal Information Do We Collect?
We collect information that is necessary to answer enquiries, organise bookings, deliver equipment and operate our website.
Depending on how you interact with us, this information may include:
- Your name and contact details, including your telephone number and email address.
- Your billing address, delivery address and Eircode.
- Booking details, including event dates, hire items, delivery instructions and other information relevant to your order.
- Payment and transaction records, including amounts paid and payment methods.
- Messages and communications sent to us through email, telephone, contact forms or social media.
- Technical information such as your IP address, browser type, device information and website usage data.
- Marketing preferences, where you have chosen to receive promotional communications.
We may also record information about access restrictions or installation requirements when these details are necessary to deliver and safely install hired equipment.
We do not ask customers to provide sensitive personal information unless there is a specific and lawful reason for doing so.
3. Why Do We Use Your Information?
We use personal information for legitimate business purposes connected with providing our hire services.
These purposes include:
- Responding to enquiries about our bouncy castles, inflatables, marquees and party equipment.
- Processing bookings and confirming reservations.
- Contacting customers about delivery, installation, collection and changes to bookings.
- Processing payments and maintaining financial records.
- Providing customer support and resolving complaints.
- Maintaining records needed for insurance, accounting and legal obligations.
- Protecting our website and booking systems against misuse or fraudulent activity.
- Understanding website performance and improving our services, where permitted by law.
- Sending promotional communications when we have an appropriate lawful basis to do so.
We only collect and use personal information where we have a lawful reason to do so.
4. Our Legal Reasons for Processing Data
Under GDPR, businesses must have a lawful basis for processing personal information. Depending on the circumstances, SuperBounce relies on the following:
Contractual Necessity
We process information needed to arrange, manage and fulfil bookings. This includes receiving your order, contacting you about delivery and providing the equipment you have hired. It also includes responding to enquiries before a booking is made.
Legal Obligations
Some information must be retained to comply with tax, accounting and other applicable legal requirements.
Legitimate Interests
We may process information where reasonably necessary for running and protecting our business, including responding to customer concerns, maintaining security, preventing fraud and managing insurance matters, provided these interests are not overridden by your rights and freedoms.
Consent
Where consent is required, such as for certain marketing communications or non-essential website cookies, we will seek your permission. You can withdraw your consent at any time.
5. How Long Do We Keep Personal Information?
We do not retain personal information indefinitely. The period for which we keep information depends on why it was collected and whether a legal requirement applies.
- Booking and financial records: Records required for Irish tax and accounting purposes are generally retained for six years, or longer where a legal requirement or an ongoing matter makes this necessary.
- Customer enquiries: Information is retained for as long as reasonably necessary to respond to your enquiry and deal with related follow-up correspondence.
- Insurance and legal matters: Relevant records may be retained for the period necessary to manage an insurance claim, legal dispute or other legitimate requirement.
- Marketing information: Contact details used for marketing are retained only while we have a valid basis for using them. We may retain a minimal record of an opt-out to ensure that your preference is respected.
- Website usage information: Retention depends on the particular cookies, analytics tools and technical systems involved.
When information is no longer required, we take appropriate steps to delete or anonymise it securely.
6. Who Can Access Your Personal Information?
Access to customer information is limited to people who need it to carry out their responsibilities.
This may include authorised SuperBounce staff who manage enquiries, organise deliveries, process bookings, handle payments or provide customer support.
We also use external service providers to help operate our business. These may include:
- Website and booking providers: Including Booking Online Ltd, which provides website and online booking services.
- Email providers: Including Fastmail, which supports email communications and storage.
- Payment providers: Services used to process card payments and related transactions.
- Website analytics providers: Including Google Analytics, where this service is enabled and the necessary consent has been obtained.
- Professional advisers: Accountants, insurers, legal representatives and other advisers where their services are required.
These providers may process information on our behalf or, where applicable, as independent data controllers. We aim to use providers that offer appropriate safeguards for personal information.
If you contact us through a third-party platform, such as Facebook or Instagram, that platform may also process your information under its own privacy policy.
We do not sell or rent customer personal information to third parties for their marketing purposes.
7. When Might We Share Information for Legal Reasons?
There may be circumstances where we are required to disclose certain information to comply with the law or protect legitimate interests.
Examples include:
- Responding to lawful requests from regulatory authorities.
- Providing relevant information to the Irish Revenue Commissioners when legally required.
- Handling insurance claims or legal proceedings.
- Investigating suspected fraud or misuse of our services.
- Protecting the rights, property and safety of customers, staff or other individuals where permitted by law.
Any disclosure will be limited to information that is relevant and appropriate for the circumstances.
8. Is Your Information Transferred Outside Ireland?
Some of the technology providers used to operate websites, email systems and booking services may process or store information in other countries.
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards must be in place where required by GDPR.
Depending on the destination and provider, these safeguards may include an adequacy decision issued by the European Commission or approved Standard Contractual Clauses.
You can contact us if you would like further information about international transfers relating to your personal information.
9. How Do We Protect Your Information?
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures include limiting access to authorised individuals, using appropriate security features provided by our technology suppliers and taking care when handling customer records and communications.
Although no online system can guarantee absolute security, protecting customer information remains an important part of how we operate.
10. Your Rights Under GDPR
As an individual whose personal information we process, you have several rights under data protection law. These rights are subject to certain legal conditions and exceptions.
Right of access: You can request confirmation of whether we process your personal information and ask for a copy of the information we hold.
Right to rectification: You can ask us to correct inaccurate information or complete information that is incomplete.
Right to erasure: You can request that we delete your personal information in circumstances where the law gives you this right.
Right to restrict processing: You may ask us to restrict certain uses of your information in qualifying circumstances.
Right to data portability: In applicable circumstances, you may request certain personal information in a structured, commonly used and machine-readable format.
Right to object: You may object to particular processing activities, including processing based on legitimate interests. You have the right to object to direct marketing at any time.
Right to withdraw consent: Where processing relies on your consent, you can withdraw that consent without affecting the lawfulness of processing carried out before withdrawal.
Rights relating to automated decisions: You have certain protections regarding decisions made solely through automated processing that have legal or similarly significant effects.
To exercise any of these rights, email info@superbouncebouncycastles.com or telephone 086 272 8333.
We may need to verify your identity before releasing or changing personal information.
We will normally respond to a valid data protection request within one month, subject to any extensions permitted by law. Requests are generally handled without charge, although GDPR permits exceptions in certain circumstances.
11. Can You Ask Us to Delete Your Information?
Yes. You can contact us to request deletion of personal information that we hold about you.
However, the right to deletion is not absolute. We may need to retain certain booking, payment or other records to satisfy legal obligations, deal with insurance matters or establish, exercise or defend legal claims.
Where information cannot be deleted immediately, we will explain the reason when responding to your request.
12. Marketing Emails and Communications
We may occasionally contact customers with information about our services, seasonal hire options or other relevant offers, where permitted by applicable law.
We will only send electronic direct marketing where we have your consent or another valid legal basis that meets the relevant Irish ePrivacy requirements.
You can stop receiving marketing messages at any time by:
- Using the unsubscribe option provided in a marketing email.
- Emailing info@superbouncebouncycastles.com.
- Contacting us directly and asking to be removed from our marketing communications.
Opting out of marketing does not prevent us from contacting you about an existing booking, payment or other necessary service matter.
13. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, help customers make bookings and understand how the website is used.
Cookies are small files stored on your device. Some are necessary for the website to function, while others are optional.
Essential Cookies
Essential cookies may be used to maintain website sessions, remember booking selections and support functions you have specifically requested.
These cookies do not normally require consent where they are strictly necessary for the requested service.
Analytics Cookies
We may use Google Analytics to understand how visitors interact with our website, including which pages are viewed and how visitors navigate the site.
Analytics cookies require consent under Irish ePrivacy rules. Where analytics cookies are enabled, they must not be placed on your device before the required consent has been obtained.
Managing Cookies
You can use your browser settings to block or delete cookies. However, disabling essential cookies may affect certain website functions, including the online booking process.
Where we use optional cookies, you must be given a suitable way to accept or reject them and to change or withdraw your consent.
Some third-party services may also use cookies subject to their own privacy notices and applicable legal requirements.
14. Third-Party Websites and Social Media
Our website may contain links to other websites, social media services and external platforms.
We are not responsible for how independently operated websites collect or use personal information. We recommend reading their privacy policies before submitting personal information through those services.
15. Children's Personal Information
Many of our hire services are intended for children's parties and family events. However, our booking arrangements are intended to be completed by adults.
We do not knowingly collect personal information directly from children for marketing purposes.
Where information relating to children is provided by a parent or guardian in connection with a booking, we will only process it where necessary and lawful.
16. How Can You Make a Data Protection Complaint?
If you have concerns about how SuperBounce Bouncy Castles collects, stores or uses your personal information, please contact us first so that we have an opportunity to investigate and address the matter.
If you remain dissatisfied, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's independent data protection supervisory authority.
Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland
Website: www.dataprotection.ie
You can find information about your rights, making complaints and Irish data protection legislation through the DPC website.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology providers, business practices or applicable data protection laws.
When changes are made, the revised policy will be published on our website with an updated revision date.
18. Contact SuperBounce About Your Privacy
If you have any questions about this Privacy Policy, want to request access to your information, or would like us to review or delete personal details we hold, please contact us.
SuperBounce Bouncy Castles
Drogheda, County Louth, Ireland
Phone: 086 272 8333
Email: info@superbouncebouncycastles.com
You can also send SuperBounce a privacy enquiry through our website.